Synergy Education Services Ltd

                       

 

Terms and Conditions of school support and services, as of September 2023

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Synergy Education Services Ltd is a company registered in the UK, Number 14975861.

Registered address: 15 Queen Square, Leeds, LS2 8AJ.

 

Please note, these terms and conditions are subject to change, at the discretion of Synergy Education Services LTD.

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• In this document Synergy Education Services is written as the abbreviation SES.

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• Customers/clients agree to these terms and conditions when booking an event with SES, meaning personnel, trainers, Associates of SES.

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• Schools refer to any type of educational establishment.

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• Primary customer is the one who is responsible for the booking. Customer or client is the one who is responsible for the booking and attendees/delegates.

 

Section 1 - Services provided in schools

1.1 Bookings

• 1.1.1  Customers/clients must book SES services by email using the following address: admin@synergyeducationservices.co.uk  or jean.watt@synergyeducationservices.co.uk or a phone call.

• 1.1.2  The service to be provided, dates, times and costs will be agreed at the time of booking.

• 1.1.3  All costs are subject to the relevant VAT rate.

• 1.1.4  The number of attendees must be agreed at the time of booking. Additional places may incur an additional charge.

• 1.1.5  Clients may not charge attendees more than what was agreed with SES, other than to cover their total costs.

• 1.1.6  Upon the client’s verbal or written acceptance of the contract, SES will send a confirmation email and/or give a verbal acceptance. Subsequently, a purchase order may be provided by the client but is not deemed necessary for contractual purposes.

• 1.1.7  Online training may be done to replace a planned in-school training, in the event it is not reasonable to continue with the in-school training, such as would compromise the attendees or SES trainers’ safety.

• 1.1.8  Online training may be used, as per the agreement of SES and the client. In such cases, Section 1.1.1 to 1.1.6 applies.

 

1.2 Cancellation

Whilst we understand that from time-to-time clients may need to cancel, the following terms apply:

• 1.2.1  Cancellation by clients must be communicated via email to: admin@synergyeducationservices.co.uk  or         jean.watt@synergyeducationservices.co.uk

• 1.2.2  Cancellation received to SES up to 15 working days before the scheduled event will incur a charge of 50% of the agreed fee.

• 1.2.3  Cancellation received to SES up to 5 working days before the scheduled event will incur a charge of 100% of agreed fee.

• 1.2.4  If the event is cancelled due to the clients/delegates unable to meet in-person, the option of meeting Online should be considered.

• 1.2.5  SES reserves the right to cancel if clients request changes to be made to the time, venue and agreed services.

• 1.2.6  If SES needs to cancel, the trainers will endeavour to reschedule at a time that is mutually convenient. Our clients will act reasonably in accepting such alternatives. SES does not accept liability for any failure to provide the services    contracted, which is due to circumstances beyond the control of the company.

 

1.3 Invoices and payments

• 1.3.1   Total price will include VAT, where applicable. A day rate constitutes 6 hours. Additional hours, pro rata, will incur an additional charge of £100 per hour.

• 1.3.2   Mileage may be charged at a rate per mile or total. This will be agreed prior to the scheduled event.

• 1.3.3   Subsistence may be charged. This will be agreed prior to the scheduled event.

• 1.3.4   In some cases a deposit must be paid, to secure a booking, before the service is provided. This will be at the discretion of SES. In such cases, if the deposit is unpaid SES will not be able to guarantee the provision of a booking.

• 1.3.5   All payment must be made in pound sterling.

• 1.3.6   Payments must be made within 14 days of the invoice.

• 1.3.7   Where it is agreed there will be multiple visits or training days, payment may be due at the end of each visit. This will be agreed before the first scheduled event.

• 1.3.8   Payments must be made to Synergy Education Services.

• 1.3.9    Late payment may incur an additional charge.

 

1.4 Events and attendance

• 1.4.1  The number of attendees must be agreed before the day of the event. If other schools/partners are to attend, this must be agreed beforehand with the primary Customer and SES.

• 1.4.2  The Customer will provide the necessary resources including an adequate room/setting, internet connection,        overhead projector.

• 1.4.3   Customers may not film or record the event, unless permission is given, which must be agreed before the event.

• 1.4.4   If permission is granted to take pictures, this must not be shared, distributed in any form, with others internal or external to the Customers’ organisation. However, attendees may use it for their own personal use.

1.5 Online meetings

• 1.5.1   Any online meetings will be conducted with the use of an appropriate meeting platform such as Google Meet, Teams.

• 1.5.2   The date and time will be sent to the Customer. A time will be set that is convenient for the Customer and trainers.

• 1.5.3   Customers must not film or record the event unless permission is given by SES.

• 1.5.4   Customers agree not to share the log in details with others, except the expected attendees, as per agreement.

• 1.5.5   Customers may not share any downloaded materials, including training materials unless permission is granted by SES.

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1.6 Safety

Any third party that is sent to your school on behalf of SES will be the Directors (as a consultant/trainer/coach)  and/or Associates.

• 1.6.1   The Directors are UK citizens therefore, not requiring overseas checks. DBS checks have been carried out and they will provide this information, as per requirement, such as visiting the school. They will be wearing a SES ID badge, it will include their photo.

• 1.6.2   Schools may use the DBS numbers to confirm and do their own checks.

• 1.6.3   Associates will undergo the appropriate safeguarding checks.

• 1.6.4   If the school has any concerns regarding anyone falsely presenting themselves as working for SES, the school      should follow their own safeguarding protocols and notify SES of any such concern.

1.7 Personal Data

• 1.7.1   SES will use the customer’s personal data to process the booking.

• 1.7.2   SES from time-to-time will use customer’s personal data to review the service provided to them. It will not be used to give to marketing businesses.

• 1.7.3   If a testimonial is used and the name (school and person) is identified on any of SES’ literature and marketing platforms this will only be done after being given permission by the person or the school.

• 1.7.4   The person or school has a right to withdraw their consent and to request further information about the use of this information.

 

TERMS AND CONDITIONS FOR PUBLICATIONS

The name, logo, trademark, designs, slogans and any publications of Synergy Education Services Ltd are the intellectual  property of SES and may not be used, distributed, reproduced, amended without permission of a director of Synergy Education Services