Privacy Policy | Synergy School Impro

for Synergy Education Services Ltd

1.0 BACKGROUND INFORMATION

Synergy Education Services Ltd is a school improvement company providing a wide-ranging consultancy service to schools, academies, and other educational establishments.

The company is registered in the U.K., company number 14975861, at the address: 15 Queen Square, Leeds, LS2 8AJ.

In this Privacy Policy Synergy Education Services Ltd is also stated as “we”, “us”, “our” and “SES”.

This privacy policy informs you of what happens to any personal data that you provide to us, or any that we may collect from or about you. It applies to all aspects of the business wherein we collect your personal data. We are committed to protect any personal data we collect or receive. When working directly with a school we will endeavour only to collect essential information to allow us to effectively carry out our duties.

2.0 THE TYPE OF PERSONAL INFORMATION WE COLLECT

Personal information that we will process in relation to our services, if relevant, includes:

Personal identifiers, this may include, title, first name, last name, contact details (postal address, email, phone number).
Demographic data such as, age/date of birth, gender, and social status.
Information of how you contacted us and contact details, such as via the phone, email and if you get in touch with us online using our forms. If you get in touch with us online, details such as your mobile phone location data, IP address will be processed.
Products – services and goods you have purchased from us, and those you have expressed an interest in.
Payment method/data you have provided and/or used. In addition, any personal information that is necessary to collect from credit reference agencies, in the event of ongoing unpaid debt owing to us.
Information you provide us on how you use our services and goods.
Other marketing data to you and analysing data, including a history of those communications, and information about services and goods we think you may be interested in, and analysing data to help target offers to you that we think may be of interest or is relevant to you.

3.0 HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

Most of the personal information we process will be provided to us directly by you, including when you buy our services and goods. Some of the information is collected from sources in the public domain such as, websites provided by your organisation and public sector organisations.

3.1 We use your personal data listed in Section 1 for the following purposes:

To provide you with a service or goods that is relevant to your needs.
To make initial contact, although consent may not have been given, but will only be used for genuine and legitimate reasons -for business purposes only. In doing so, we will aim to ensure that you will not experience any unwarranted negative impact.

To make automated decisions on whether to offer you a service or goods.
To perform and assess the performance of, services, goods, and internal processes, which will enable us to improve the business operations.
To monitor and keep records of our communications with you and your communication with our employees and associates.
For market research and analysis of statistics.
For direct marketing communications and related profiling to help us to better understand your needs and offer you relevant services and goods.
You have the choice to opt-in, to be sent marketing by email, phone, post, and media platforms. If initially contacted for legitimate business reasons, you have the right to request no further contact is made by us.

3.2 We may share this information and only what is deemed necessary, with:

Employees and Associates to enable them to effectively carry out their duties on behalf of SES.
Third party – such as accountants, to enable them to effectively carry out their duties on behalf of SES.
Government agencies, if necessary, to fulfil legal obligations.

3.3 Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

To comply with legal obligations
We have a contractual obligation – to fulfil our contractual obligations in supplying you the goods or services you have ordered. Without certain personal information we will not be able to fulfil our contractual obligations.

Your consent is given -you can remove your consent at any time. You can do this be contacting the email address admin@synergyeducationservices.co.uk or by post: 15 Queen Square, Leeds, LS2 8AJ or phone: 0113 8241755
Legitimate interests (as stated in point 3.1) of Synergy Education Services
To ensure that vital interests of the individual – such as protecting the data subject (identified or identifiable natural person).
To undertake a task that is in the public interest, and we have a legal basis under UK law.

3.4 Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us to exercise these rights.

4.0 GDPR AND YOUR RIGHTS

We process all personal data, including that collected via this website in accordance with EU General Data Protection Regulation 2018 (GDPR), which governs data protection and user privacy standards throughout the European Union. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed to any unauthorised parties unlawfully. We must also ensure that your information is protected against accidental loss.

Your data protection rights - Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

If you need to contact us, please do so at our email address: admin@synergyeducationservices.co.uk or postal address: 15 Queen Square, Leeds, LS2 8AJ or phone number: 0113 8241755

We are not a public body/authority as defined by the Freedom of Information Act and, therefore would request that you do not ask for information under this legislation.

5.0 HOW WE STORE YOUR PERSONAL INFORMATION

If you have made a booking with us via our website or other means, or if you receive marketing data from us your data will be securely stored in our System. Your details can only be accessed by authorised admin personnel. You will only ever receive correspondence via Synergy Education Services Ltd, or an authorised sender by email, post, or other relevant method of communication. If in the event you should receive dubious communication purporting to be from us, you may contact us via admin@synergyeducationservices.co.uk to confirm.

Your data is securely encrypted and then transmitted to secure servers using PHP scripts.

5.1 Data storage duration

We will retain your personal data for as long as necessary to allow us to efficiently carry out the business operations, or as required by statute. Your data will be disposed of appropriately, when it is no longer needed, or you contact us to discard your information in accordance with your rights.

We will keep your email address on System until you specifically request removal from the list, which can be done by requesting removal at any time by emailing admin@synergyeducationservices.co.uk. Please note that you will need to email us using the email account you want to have removed from our records.

5.2 Sharing or transferring your data

If we share or transfer your data, it will only be in accordance with data protection legislation. We will share your personal information with associates, and third-party agents only to the extent it will allow them to fulfil their contractual obligation on our behalf. If we share data to a country or territory outside the European Economic Area, it will be rare and only in accordance with data protection law.

6.0 WHAT WILL HAPPEN TO YOUR DATA IN THE RESULT OF AN ACQUISITION?

We are a small personable enterprise, however, in the longer-term if in the event of a takeover or acquisition, the personal data we hold will form part of the assets of Synergy Education Services and be taken over by the new company, but only used for the same or similar purpose. In these circumstances, we will write to everyone we hold data on and notify them about the change of ownership, and any revisions to our privacy policy. You have the right to request your data is safely deleted/discarded.

7.0 ABOUT THIS WEBSITE’S SERVER (INCLUDING SECURITY INFO)

Our server, which we manage ourselves, is hosted in the UK with a company called Wix.com. The server Operating System is kept up to date via automatic security patches and all software used is still supported (including PHP).

When necessary, our site use HTTPS/SSL encryption to protect any sensitive data in transit from the server to the browser.

7.1 Cookies

We use cookies, these are small file of letters and numbers downloaded on to your computer. We use them to allow the site to operate efficiently and securely. Enabling the site to be user-friendly and permit us to be able to provide visitors/customers with their chosen service. The cookies are classified into four categories.

Essential Cookies let visitors to the site move around the website and use essential features like secure and private areas.
Analytic Cookies let us understand how visitors use our website (e.g. which pages you visit), to provide statistics on how our website is used, and improve the website by identifying any errors, and performance issues.
Functional cookies are used to remember choices visitors make to improve their experience (e.g., language).
Marketing cookies are used to collect information about the impact of our marketing campaigns performed in other websites on users and non-users.

Cookies last for a duration of time, depending on the type of cookies: session or persistent. Session cookies only last for the online session of the customer.

To find out more about cookies, including how to see what cookies have been set and understand how to manage, delete and block them, visit www.allaboutcookies.org.

We use essential cookies, and you can select your preferred settings using the cookie banner.

Please be aware deleting and disabling cookies can impair the online user experience/service.

8.0 DATA BREACHES

In the event of an unlawful data breach of this website or any of our data held on third-party data processors, we will inform the Information Commissioner’s Office within 72 hours of the breach if the fundamental rights and freedoms of those individuals whose data has been compromised are at risk. We will inform the people whose data has been compromised of the breach if the data compromise could have a significant negative impact on the individuals concerned.

9.0 THE INFORMATION COMMISSIONER’S OFFICE (ICO)

If you need to contact the ICO to report any issues with the way we have handled your personal data, you contact them through the following channels:

Helpline number: 0303 123 1113

Their website: https://ico.org.uk/

10.0 POSSIBLE CHANGES TO OUR PRIVACY POLICY

We may change this privacy policy from time to time by updating this document to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy policy for changes, whenever you visit our website. Our site does not use cookies. If and when, we use cookies on our site the policy will reflect this update.

SYNERGY EDUCATION SERVICES

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