Privacy Policy

1.0 BACKGROUND INFORMATION

Synergy Education Services Ltd is a school improvement company providing a wide-ranging consultancy service to schools, academies, and other educational establishments.

The company is registered in the U.K., company number 14975861, at the address: 148 Rose Bowl, Portland Crescent, Leeds, LS1 3HB

In this Privacy Policy Synergy Education Services Ltd is also stated as “we”, “us”, “our” and “SES”.

This privacy policy informs you of what happens to any personal data that you provide to us, or any that we may collect from or about you. It applies to all aspects of the business wherein we collect your personal data. We are committed to protecting any personal data we collect or receive. When working directly with a school we will endeavour only to collect essential information to allow us to effectively carry out our duties.

2.0 THE TYPE OF PERSONAL INFORMATION WE COLLECT

Personal information that we will process in relation to our services, if relevant, includes:

  • Personal identifiers, this may include, title, first name, last name, contact details (postal address, email, phone number).
  • Demographic data such as, age/date of birth, gender, and social status.
  • Information of how you contacted us and contact details, such as via the phone, email and if you get in touch with us online using our forms. If you get in touch with us online, details such as your mobile phone location data, IP address will be processed.
  • Products – services and goods you have purchased from us, and those you have expressed an interest in.
  • Payment method/data you have provided and/or used. In addition, any personal information that is necessary to collect from credit reference agencies, in the event of ongoing unpaid debt owing to us.
  • Information you provide us on how you use our services and goods.
  • Other marketing data to you and analysing data, including a history of those communications, and information about services and goods we think you may be interested in, and analysing data to help target offers to you that we think may be of interest or is relevant to you.

3.0 HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

Most of the personal information we process will be provided to us directly by you, including when you buy our services and goods. Some of the information is collected from sources in the public domain such as, websites provided by your organisation and public sector organisations.

3.1       We use your personal data listed in Section 2.0 for the following purposes:

  • To provide you with a service or goods that is relevant to your needs.
  • To make initial contact, although consent may not have been given, it will only be used for genuine and legitimate reasons -for business purposes only. In doing so, we will aim to ensure that you will not experience any unwarranted negative impact.
  • To make automated decisions on whether to offer you a service or goods.
  • To perform and assess the performance of, services, goods, and internal processes, which will enable us to improve the business operations.
  • To monitor and keep records of our communications with you and your communication with our employees and associates.
  • For market research and analysis of statistics.
  • For direct marketing communications and related profiling to help us to better understand your needs and offer you relevant services and goods.
  • You have the choice to opt-in, to be sent marketing by email, phone, post, and media platforms. If initially contacted for legitimate business reasons, you have the right to request no further contact is made by us.

3.2       We may share this information and only what is deemed necessary with:

  • Employees and Associates to enable them to effectively carry out their duties on behalf of SES.
  • Third party – such as accountants, to enable them to effectively carry out their duties on behalf of SES.
  • Government agencies, if necessary, to fulfil legal obligations.

3.3       Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • To comply with legal obligations
  • We have a contractual obligation – to fulfil our contractual obligations in supplying you the goods or services you have ordered. Without certain personal information we will not be able to fulfil our contractual obligations.
  • Your consent is given -you can remove your consent at any time. You can do this be contacting the email address admin@synergyeducationservices.co.uk
  • Legitimate interests (as stated in point 3.1) of Synergy Education Services
  • To ensure the vital interests of the individual – such as protecting the data subject (identified or identifiable natural person).
  • To undertake a task that is in the public interest, and we have a legal basis under UK law.

3.4       Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us to exercise these rights.

4.0       GDPR AND YOUR RIGHTS

We process all personal data, including that collected via this website in accordance with EU General Data Protection Regulation 2018 (GDPR), which governs data protection and user privacy standards throughout the European Union. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed to any unauthorised parties unlawfully. We must also ensure that your information is protected against accidental loss.

Your data protection rights – Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

5.0        HOW WE STORE YOUR PERSONAL INFORMATION

If you have made a booking with us via our website or other means, or if you receive marketing data from us, your data will be securely stored in our System. Your details can only be accessed by authorised admin personnel. You will only ever receive correspondence via Synergy Education Services Ltd, or an authorised sender by email, post, or other relevant method of communication. If in the event you should receive dubious communication purporting to be from us, you may contact us via admin@synergyeducationservices.co.uk to confirm.

Your data is securely encrypted and then transmitted to secure servers using PHP scripts.

We will retain your personal data for as long as necessary to allow us to efficiently carry out the business operations, or as required by statute. Your data will be disposed of appropriately, when it is no longer needed, or you contact us to discard your information in accordance with your rights.

We will keep your email address on System until you specifically request removal from the list, which can be done by requesting removal at any time by emailing admin@synergyeducationservices.co.uk. Please note that you will need to email us using the email account you want to have removed from our records.

6.0       ABOUT THIS WEBSITE’S SERVER (INCLUDING SECURITY INFO)

Our server is hosted in the UK with a UK based company. The server Operating System is kept up to date. All data is encrypted during transit. All online payments and passwords are encrypted.

Cookies

We use cookies, these are small files of letters and numbers, consisting of information provided by the user which are stored on the user’s hard drive. We use them to allow the site to operate efficiently and securely. Enabling the site to be user-friendly and permit us to be able to provide visitors/customers with their chosen service. The cookies are classified into four categories.

Essential Cookies let visitors to the site move around the website and use essential features like secure and private areas.

Analytic Cookies let us understand how visitors use our website (e.g. which pages you visit), to provide statistics on how our website is used, and improve the website by identifying any errors, and performance issues.

Functional cookies are used to remember choices visitors make to improve their experience (e.g., language).

Marketing cookies are used to collect information about the impact of our marketing campaigns performed in other websites on users and non-users.

To find out more about cookies, including how to see what cookies have been set and understand how to manage, delete and block them, visit  www.allaboutcookies.org.

We use essential cookies for security and function.

Please be aware deleting and disabling cookies can impair the online user experience/service.

7.0       DATA BREACHES

In the event of an unlawful data breach of this website or any of our data held on third-party data processors, we will inform the Information Commissioner’s Office within 72 hours of the breach if the fundamental rights and freedoms of those individuals whose data has been compromised are at risk. We will inform the people whose data has been compromised of the breach if the data compromise could have a significant negative impact on the individuals concerned.                                                                          

​8.0       POSSIBLE CHANGES TO OUR PRIVACY POLICY

We may change this privacy policy from time to time by updating this document to reflect changes in the law and/or our privacy practices. If you need to contact us, please do so at our email address: admin@synergyeducationservices.co.uk or phone number : 07983503701

We are not a public body/authority as defined by the Freedom of Information Act and therefore, would kindly request that you do not ask for information under this legislation.